Shop Policies & FAQs
Refund Policy
We offer a 30-day return guarantee on all products.
If your item arrives damaged, faulty, or not as described, contact us within 30 days of delivery and we’ll replace it or issue a full refund.
To request a refund:
- Email us at AlvonGearsupp@gmail.com via Contact page
- Include your order number and a photo of the issue
- Our team will respond within 24–48 hours
Important notes:
- Items must be unused and in original condition
- We do not cover return shipping for change-of-mind returns
- Sale items are non-refundable unless defective
Frequently Asked Questions (FAQ)
Q: How long is shipping?
A: UK orders typically arrive in 2–5 business days. International orders may take 5–12 business days.
Q: Do you offer tracking?
A: Yes, all orders include tracking. You’ll receive your tracking number by email once your order ships.
Q: Can I change or cancel my order?
A: Yes, but only within 12 hours of placing it. After this time, the order is already being processed.
Q: What if my item arrives damaged?
A: Email us at AlvonGearsupp@gmail.com with photos and we’ll replace it immediately.
Shipping Times
UK orders: 4–8 days. International: 7–12 days.