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Shop Policies & FAQs

Refund Policy

We offer a 30-day return guarantee on all products.

If your item arrives damaged, faulty, or not as described, contact us within 30 days of delivery and we’ll replace it or issue a full refund.

To request a refund:

  1. Email us at AlvonGearsupp@gmail.com via Contact page
  2. Include your order number and a photo of the issue
  3. Our team will respond within 24–48 hours

Important notes:

  • Items must be unused and in original condition
  • We do not cover return shipping for change-of-mind returns
  • Sale items are non-refundable unless defective

Frequently Asked Questions (FAQ)

Q: How long is shipping?

A: UK orders typically arrive in 2–5 business days. International orders may take 5–12 business days.

Q: Do you offer tracking?

A: Yes, all orders include tracking. You’ll receive your tracking number by email once your order ships.

Q: Can I change or cancel my order?

A: Yes, but only within 12 hours of placing it. After this time, the order is already being processed.

Q: What if my item arrives damaged?

A: Email us at AlvonGearsupp@gmail.com with photos and we’ll replace it immediately.